Satisfaction Guarantee and Returns Policy If you're not 100% satisfied with your purchase, for any reason, you may return them to us unworn and in the original condition and packaging, within 28 days of despatch. You may request a replacement product which we will despatch to you subject to availability on receipt of the original products which were not suitable for you. Alternately we will provide a full refund using the credit card used when the order was placed. This guarantee is in addition to your statutory rights as a consumer.
Returning Goods Please make sure your order number is on the returns form and that you obtain a Proof of Posting certificate from the Post Office or courier service so that the parcel can be traced. When returning – the parcel is your responsibility until it reaches us safely. Please note that we do not refund the cost of postage.
Ian W Elsby Footfitters Limited
216, Liverpool Road South
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